We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase,Any item can be returned within 7 days of receiving your purchase for refund credit, or exchange (minus delivery charges).
Contact customer service via email at firstname.lastname@example.org or by phone at (888)302-6680 to request a return. Please take note that returns take 3-10 business days from receiving a return to process.
To initiate a return, please ensure that your item is in the same condition that you received it, with original packaging.
- For Tobacco products, should your ordered item(s) be damaged or unsatisfactory, we will replace them or initiate a return, minus shipping costs. Please note that we only accept cigar returns in original form. Please do not send us cut, lit, or broken cigars.
- For Non-Tobacco products, should your ordered item(s) be damaged, we will replace them or initiate a return.
How to Return an Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
- You must return the item within 7 days of receiving your purchase.
- Please email to email@example.com initiate a return.
- You will be responsible for paying for your own shipping costs for returning your item. Include in your package a signed letter stating the reason for your return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and have applied the credit to your account
- You have 7 days to initiate an exchange.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to initiate the process, and we’ll assign you a tracking number.
- If your item is in new condition, meaning it wasn’t used, you may exchange it for a different item. You will not be subject to a restocking fee in this case; however, you will have to pay return shipping.